HOW WE WORK
Understand, build and look after. With the same team.
We are with you from the first conversation through to maintenance. No intermediaries, everything in writing, and a portal where you can see every step.
THE PROCESS
Five steps, no surprises.
01
We listen
A first meeting, free of charge, to understand how you work, which systems you use and what you want to achieve.
02
We propose
A written proposal with the scope, timelines and budget for each phase.
03
We build
In short phases, with deliveries you test with your real data before moving on.
04
We go live
Team training, data loading and support during the first days.
05
We look after it
Ticket-based support, updates, backups and improvements whenever you need them.
YOUR CLIENT PORTAL
Your whole project, in one place.
Invoices, contracts, documents, tickets and hours bank. You sign in with your email and a password only you know.
Tickets by email or from the portal
Write to soporte@vibecalet.com and the ticket appears in your portal.
Invoices and contracts
Always available as PDF. We let you know when we upload a new one.
Your team, with permissions
Invite colleagues and decide what each one sees.
In your language
Spanish, Valencian, English, French, Italian, German and Portuguese.
SUPPORT AND HOURS BANK
Clear hours. Every one explained.
You purchase a bank of hours and see what each one was used for: which ticket, how long and what was done.
01You open a ticketBy email or from the portal, at any time.
02We resolve itWe keep you updated in the ticket itself.
03We close it with a work reportYou receive an email with the time spent and a summary of the work.
04You see it on your statementBalance, purchases and usage, with a link to each ticket and its report.
OUR COMMITMENTS
What you can expect from us.
A single point of contact
You talk to the person who designs and builds your project.
Everything in writing
Proposals, changes and work reports, always documented.
Your data is yours
We hand it over in a standard format whenever you ask.
Close to you
We are based in the Marina Alta and work remotely with companies anywhere.
Frequently asked questions
Do you only work with local companies?
No. We work remotely with companies across Spain and beyond. In the Marina Alta, we also meet in person when needed.
Can I start with something small?
Yes. Many companies start with a first, well-defined phase or with an Auditor-IA, and then decide how to continue.
What is an hours bank?
A package of support and improvement hours that you use when you need them. In your portal you see the balance and what each hour was used for.
What if something is urgent?
Open a ticket and mark it as urgent, or call us. We handle requests in order of priority.
Shall we talk about your project?
Tell us how you work today. We’ll reply with a concrete proposal.
Write to usinfo@vibecalet.com · +34 628 681 023